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Our Terms & Conditions shape how you play

When you open an account with us, you're entering a straightforward agreement: we keep your account secure, process your DANA, OVO, GoPay and QRIS deposits and withdrawals fairly…

Account creationPayment securityWithdrawal rulesDispute resolution
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kaskustoto heylink Our Terms & Conditions shape how you play
POLICY SUPPORT

Reach us about Terms & Conditions

If you have a question about how our Terms & Conditions apply to your account — whether it's about payment rules, account closure, or a dispute — our support team is here…

Live chat Open the chat window on the lobby or settings page. A policy specialist will walk you through the relevant clause and how it applies to your situation.
Email support Send your question to our support inbox. Include your account username and the specific clause or situation you need clarification on.
In-app messaging Navigate to Settings, then Support. Send a message describing your Terms & Conditions question; we'll respond with the policy detail and guidance.
ACCOUNT PROTECTION

How we handle your data and account safety

Your account security and the privacy of your payment information are central to our Terms & Conditions.

Data encryption

All deposits and withdrawals via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details are never stored unencrypted on our servers.

Account verification

When you change payment details, close your account, or file a dispute, we verify your identity to prevent fraud. Verification usually takes a few minutes.

Data retention

We keep account records for the duration of your active account and six months after closure, unless local law requires longer retention.

Request changes

You can request a copy of all your data, correct errors in your profile, or ask for account details through our support team at any time.

Dispute handling

If you dispute a deposit or withdrawal charge, we investigate with your payment provider and respond within 10 business days with findings.

Contact compliance

Questions about how we handle your data? Email our compliance team or use the in-app form. We respond within two business days.

Terms & Conditions questions answered

Players in Bandung, Medan and across Indonesia often ask the same questions about how our Terms & Conditions affect their accounts. Here are answers to the most common ones.

Yes. You can request account closure through Settings > Account > Close Account. We'll verify your identity and process the closure within one business day. Any balance remaining will be returned to your registered payment method — DANA, OVO, GoPay or QRIS — within 2–5 business days.

Visit the login page and tap 'Forgot Password'. We'll send a reset link to your registered email address. The link expires after one hour for security. Create a new password, then log back in. If you can't access your email, contact support with proof of account ownership.

Minimum deposit is Rp 10,000. Maximum withdrawal per transaction is Rp 50,000,000. Daily withdrawal limit is Rp 100,000,000. DANA, OVO, GoPay and QRIS each have their own provider limits too. Check the deposit screen for current limits and any temporary restrictions.

If you see an unexpected deposit or withdrawal, go to Wallet > Transaction History, find the transaction, and tap 'Report Issue'. Describe what happened, then submit. We'll investigate with your payment provider and contact you within 10 business days with an outcome.

Your account is personal to you. Our Terms & Conditions prohibit sharing your login details. If you suspect unauthorized access, change your password immediately and contact support. We can review your account activity log and help secure your account within the hour.

If you breach platform rules — such as using duplicate accounts, abusing promotions, or conducting fraudulent activity — we may restrict your account, suspend withdrawals, or close your account permanently. We'll notify you of the violation and give you a chance to respond before permanent action.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 5 minutes to 2 hours after approval. Bank transfers take 1–3 business days depending on the receiving bank. We verify larger withdrawals (over Rp 20,000,000) before processing, which may add 24 hours.

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